LATAM Airlines the first airline group to use biometric boarding in SA
This technology has been implemented by Carrasco Airport in Montevideo, in conjunction with the Uruguayan government authorities, thus becoming the first country in the region to have this modern boarding system.
LATAM is the only airline group that utilises a biometric recognition system in the boarding process at Carrasco Airport, which will improve passengers experience by providing greater speed and security, decreasing boarding time by up to 50%.
LATAM Airlines reports that it has become the first airline group in South America to use facial recognition biometrics for its boarding process at one of the airports operated within the region. Thanks to the innovation implemented by the Carrasco International Airport – in a joint effort with the Uruguayan government authorities – it has become the first country in the region to have this modern system, which allows for a safer and more efficient boarding process.
“Technological advances have broken into the aviation industry, allowing us to offer a more personalised and secure service to our passengers. For this reason, for LATAM it is essential to promote initiatives such as these, which seek to change the way people travel. We are proud to be able to support Carrasco Airport and the Government of Uruguay in this initiative, and to be the first in the region to have this system, which will allow the boarding process to be reduced to half of its time,” said LATAM’s General Manager in Uruguay, Javier Macias.
Biometrics is an identification technology based on the recognition of a physical and non-transferable characteristic of people, such as a fingerprint, finger vein pattern recognition or facial recognition. It is applied in many processes for two fundamental reasons, security and convenience. It is estimated that between 13 and 14 passengers per minute will be able to board, twice as much as manual boarding. Facial recognition for migratory procedures at airports has been used since the beginning of 2016, with the United States being the first country to use it.
To deliver this advanced technology, LATAM appointed a specially dedicated team, who worked since the beginning of this year on the development of the adaptation of the Vision Box and SITA systems to make use of it.
The biometric control is the safest way to carry out the controls of the Ministry of National Defense at the time of the migratory procedures: the passenger presents the electronic document (passport or identity card), the system reads the information, consults black lists and takes the photo that comes in the chip. Then, the user selects the flight and a biometric face detection system checks that it is the same person as the photo on the document. When arriving at boarding, the system confirms with biometrics if it is the same user that went through Departures without the need to present documents.
The use of technology has been fundamental to improve the travel experience of LATAM’s clients. The WI FI service was recently launched on board domestic flights in Brazil and will soon be available throughout the network. LATAM was the first airline on the continent to launch a tool that allows passengers to measure their carry-on luggage virtually and is working on luggage tracking that will send real-time notifications to customers, among other advances.
LATAM is the airline group that connects more people within the Latin American continent and offers the largest connectivity from Latin America to the world, delivering air services to more than 140 destinations in 25 countries on five continents. This innovation will be a great contribution for its current and future passengers.