InterContinental Hotels Group (IHG) has today announced it will continue its partnership with technology solutions provider Amadeus to develop a new Guest Reservation System (GRS).
IHG will work closely with Amadeus to build a cloud-based community platform, a first in the hotel industry, which will ultimately replace IHG’s current reservation system, HOLIDEX.
This announcement follows a recent study conducted by the two companies in order to investigate potential technologies to drive innovation in the industry.
GRS, similar to the model developed for the airline industry, will be introduced globally in 2017 and will operate alongside HOLIDEX before the full transition is made.
IHG chief executive officer Richard Solomons said technology plays a vital role in driving the experience for guests before, during and after their hotel stay.
“IHG has a long track record of innovating through technology to ensure we meet the needs of current and future guests,” Mr Solomons said.
“Our collaboration with Amadeus will build on this heritage and will enable IHG to shape the future technological foundations of our industry.
“The next-generation guest reservation system we will create with Amadeus will deliver a powerful global platform for hotels to manage guest interaction, will be intuitive for hotel teams, and will help us accelerate our work to revolutionise and personalise the guest experience through technology.”
The GRS’s community model is a cost effective solution, with Amadeus taking responsibility for funding and maintenance.
Each member will pay for their use of the system through a transaction fee, also managed by Amadeus.
Amadeus president and chief executive officer Luis Maroto said technology is essential in delivering the great experience travellers expect.
“IHG has exciting ambitions for its hotels and guests and Amadeus is proud that our innovative technology will play a key role in delivering them,” Mr Maroto said.
“Our technology partnership with IHG is a watershed moment for the industry.
“It will provide a huge leap forward in the flexibility and functionality available to hoteliers, and marks an important step in our journey to deliver our established community technology model into a new industry segment.”
Once the system is launched, IHG will continue to work with Amadeus to grow and future-proof the system as time progresses.